"...as if the call
center was just
down the hall"
When companies focus on their core competencies and lowering costs, a common consideration is to outsource inbound call volume to a call center.
Often the main concern in call center outsourcing is losing control of the reins. Control is lost through poor communication and loss of timely information.
That is why Contact America developed "Insourcing". "Insourcing" is designed to give you as much information as you need to oversee your customer relationships as if the call center was just down the hall.
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