Telemarketing Call Center Outsourcing Services by Contact America

"We provide
the highest quality
call center outsourcing services
in the industry."

Contact America is a dynamic, full capabilities outsourcing services call center company. We specialize in outsourcing services for customer acquisition, customer retention and customer care. We offer our clients the highest quality service at every touch point.

Contact America, whose sole business is providing outsourcing services, can not only save you money, but eliminate management headaches, leaving you and your staff free to concentrate on the core aspects of running your business and increasing revenues.

Some of the services we provide are listed below.

Business to Business outsourcing services
Business to consumer outsourcing services
Acquisition
Launch
Lead generation outsourcing services
Surveys
Market research
Verification
Up sales
Win back
Cross sale
New services and products to existing customers
Custom order processing
Customized reports
Quality Assurance
E-mail follow up

Inbound Outsourcing Services

Order taking and processing
Help Desk
IVR (Interactive Voice Response)
VRU (Voice Recognition)
Hot transfer
Product inquires
Third party verification
Customer service and care
Pre/post sales service
Level 1 and 2 Tech Support
Toll free numbers
Credit card activation and up sell

Support Outsourcing Services

Data modeling
Data, sales and customer analysis
Strategic and tactical planning
Defection analysis
Licensed insurance professionals
Digital recordings
Data warehousing
Fully Blended Centers

If you'd like to know more about our outsourcing services, please Contact Us.