Contact AmericaContact America

"We provide
the highest quality
call center outsourcing services
in the industry."

Outsourcing Services

Contact America is a dynamic, full capabilities outsourcing services call center company. We specialize in outsourcing services for customer acquisition, customer retention and customer care. We offer our clients the highest quality service at every touch point.

Contact America, whose sole business is providing outsourcing services, can not only save you money, but eliminate management headaches, leaving you and your staff free to concentrate on the core aspects of running your business and increasing revenues.

Some of the services we provide are listed below.

  • Business to Business outsourcing services
  • Business to consumer outsourcing services
  • Acquisition
  • Launch
  • Lead generation outsourcing services
  • Surveys
  • Market research
  • Verification
  • Up sales
  • Win back
  • Cross sale
  • New services and products to existing customers
  • Custom order processing
  • Customized reports
  • Quality Assurance
  • E-mail follow up

Inbound Outsourcing Services

  • Order taking and processing
  • Help Desk
  • IVR (Interactive Voice Response)
  • VRU (Voice Recognition)
  • Hot transfer
  • Product inquires
  • Third party verification
  • Customer service and care
  • Pre/post sales service
  • Level 1 and 2 Tech Support
  • Toll free numbers
  • Credit card activation and up sell

Support Outsourcing Services

  • Data modeling
  • Data, sales and customer analysis
  • Strategic and tactical planning
  • Defection analysis
  • Licensed insurance professionals
  • Digital recordings
  • Data warehousing
  • Fully Blended Centers

If you'd like to know more about our outsourcing services, please Contact Us.

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