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Call Center Outsourcing

Call Center Outsourcing SevicesWhen companies decide to focus on their core competencies and lowering costs, a common consideration is to outsource call center services.

Often the single biggest concern for companies who are considering outsourcing is losing control of their project and a drop in quality. Quality can be lost through poor communication and loss of timely information. That is why Contact America’s call center outsourcing programs are designed to give you as much information as you desire in order to oversee your customer relationships as if the call center was just down the hall. We recognize that Contact America is an extension of your company and that we are a team.

Contact America takes the risk out of outsourcing call center services. Below are some of the special call center outsourcing features we provide..

Features of Call Center Outsourcing:

  • Dedicated team including a Client Services Manager, Project Manager and Senior Supervisor
  • Real-time reporting
  • Anytime monitoring, supervised or blind
  • Full access to all staff and data at all times
  • State-of-the-art equipment, technology and software
  • Sophisticated technical programming, CRM, data warehousing and analysis
  • Return on investment

Benefits of Call Center Outsourcing:

  • Money savings – Avoid the capital expenditures associated with creating, managing and maintaining an in-house call center – i.e. technology, human resources, overhead, etc. The average annual call center outsourcing contract represents only a small percentage of the start-up and expansion costs associated with a state-of-the-art call center. In-house call centers remain more expensive over the long term with constant upgrades of IT systems and a continual churn of call center staff.

  • Focus on core competencies – Call center outsourcing frees up valuable time for you and your key employees, making your business more efficient and profitable.

  • Enhance the quality of your customer service efforts – Call center outsourcing provides increased business hours, flexible call-handling capacity, no long hold time and few dropped calls, state-of-the-art automation, and superior operational efficiency, including disaster recovery capabilities.

Contact America’s business is to save you money, eliminate your headaches and leave you and your staff free to concentrate on the core aspects of running your business and increasing your revenues.

To learn more about call center outsourcing and our call center services, please Contact Us.

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