Contact AmericaCall Center Services

"We specialize in
customer acquisition,
customer retention,
and customer care."

Call Center Services

Call Center ServicesContact America is a dynamic, full service call center services company. We specialize in customer acquisition, customer retention and customer care. We offer our clients the highest quality service at every touch point.

Contact America possesses a wide array of call center services knowledge and expertise. Our call center services, capabilities and talented team enable us to seamlessly pursue your specific needs and goals across any market or industry. The caliber and variety of clientele that we service is a testament to the level of quality and flexibility we are accustomed to providing. From business-to-business and business-to-consumer sales to customer service and order taking, Contact America has the experience and the skills needed to make your call center outsourcing project a success

Call Center Services and Capabilities Include:

Direct Sales - Call Center Services

  • Business-to-Business (B2B)
  • Business-to-Consumer (B2C)
  • Acquisition
  • Chat
  • Lead generation
  • Surveys
  • Market research
  • Verification
  • Win back

  • Up-sale
  • Cross-sale
  • New services and products to existing customers
  • Custom order processing
  • Customized reports
  • Quality Assurance
  • E-mail follow-up

Inbound Call Center Services

  • Order taking and processing
  • IVR (Interactive Voice Response)
  • VRU (Voice Recognition)
  • Warm transfer
  • Market Research Services
  • Disaster Response Services
  • Customer Relationship Management
  • TPV (Third party verification)

  • Help Desk Services
  • Customer service and care
  • Pre/post sales service
  • Level 1 and 2 Tech Support
  • DRTV, Catalog
  • Internet Live-Chat Solutions
  • Credit card activation and up-sell

Support Services

  • Licensed insurance professionals
  • Data modeling
  • Data, sales and customer analysis
  • Strategic and tactical planning

  • Digital recordings
  • Data Warehousing
  • Multi-Language & Accessibility Support
  • Fully Blended Centers
  • Fulfillment Services

If you would like to know more about our call center services, please Contact Us.

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